How to return a Concierge item:
Unlike a marketplace order, we offer a right of return on concierge items. You can easily recognize this additional service by the corresponding note "Return this item within 72 hours".
If the ordered item does not fit or does not look as you expected, you can initiate the return of this product within 72 hours. Please report the return via the "Report a problem" button under "My orders". After you've reported the problem we kindly ask you to post the parcel within 5 business days.
If you have not reported the return within 72 hours, no exchange is possible.
After receiving your return we need 2-3 business days to process and cancel your order. You will then automatically receive your money back to the original payment method.
Please note that we cannot pay for the return shipment from abroad if the item does not meet your expectations or does not fit properly.
How long does the refund take?
The chargeback with PayPal usually takes 24 hours. When paying by credit card, the chargeback (depending on the credit card company) sometimes takes up to 30 days.
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