Difference between marketplace and concierge service
There are two different item categories on our platform, which include different return policies and shipping methods. As a buyer, you will see a mixture of both categories and can always see which category it is by looking at the product photo.
Concierge Service Features:
- Authenticity and quality check: all items with the Concierge label have been checked for authenticity and quality by professional Mädchenflohmarkt staff.
- Direct shipping: items sold through the Concierge Service are shipped directly from Mädchenflohmarkt, ensuring fast delivery within 2-5 business days.
- 100 Day Return Policy: an added benefit of purchasing concierge items is the ability to return products within 100 days if they do not meet expectations.
- Marketplace items are described and photographed by private women sellers
- Marketplace items are shipped by sellers themselves
- The delivery time for marketplace sellers is between 2 and 7 business days by Maxibrief, Großbrief, DHL Päckchen or DHL Paket.
- The shipping method is determined by the seller
- Marketplace items can only be returned within 72 h after receipt by the buyer. The reason for a return can only be a deviating product description or a defect.