Every order at Prelved represents a legally binding sales contract. Since these are private sales, withdrawal and right of return are excluded on our marketplace. If you do not like a purchased item, you can simply offer it again at Prelved.
You can do this as easily, comfortably and uncomplicatedly as possible by clicking the resell item button, which you will find under orders. With this button the product will be transferred to our listing formula. Just change the pictures and fill in the fields condition, description, shipping method and price. Afterwards you can add the item to your own virtual closet by clicking on Publish product. Done!
We offer you a right of return on our concierge items. You can easily recognize this additional service by the corresponding note Return this item within 72 hours.
If the item you ordered doesn't fit or doesn't look quite the way you wanted it to, you can return it free of charge within the first 72 hours of receiving the item directly under My orders.