When a buyer buys something at Prelved, she/he pays the total price (purchase price and shipping) to Prelved directly when ordering. We keep the money until we are sure that everything is ok with the order (report a problem with an order). Then we release the payment to the seller.
2) Shipping of the item
The seller decides already when placing the item which shipping method she will use to send the item later. After a successful sale she will be informed by us in her account and by e-mail. Depending on the selected shipping method*, the seller can purchase the shipping label via her sales overview or download it directly here free of charge. The seller will ship the order within 3 days and mark the order as "shipped". More information about this can be found here.
*Large letter, Maxi letter, DPD parcel: These shipping labels are available for download in the sales overview.
DHL Päckchen, DHL Paket: These shipping labels can be purchased by redirecting to the DHL website in the sales overview. The postage will be refunded via the invoice.
Own shipping: The shipping label is purchased independently at the previously indicated postage price. The refund of the postage will be done through the settlement.
3) Pay out proceeds
The proceeds to the seller will be released when the buyer confirms the arrival of the items and has not reported any problem within 3 days after receiving them. The seller can then request the proceeds on the 4th working day after receipt of the items. If a buyer fails to confirm the receipt, the payout will be automatically released after a maximum of 7 days.
All further information about the safe shipping system can be found here.