Different from a marketplace order, we offer a return policy on Concierge items.
You can easily recognize this additional service by the corresponding note Return this item within 72 hours.
If the ordered item does not fit or does not look quite as you would have liked, you can return the item within 72 hours.
You can find the corresponding button Initiate return in the section My Orders. Prelved users from abroad please report the return request via the Report problem button in My orders.
After 72 hours no exchange is possible. Within Germany the return is free of charge.
After receiving your return, we need 2-3 business days to process and cancel it. You will automatically receive your money back to the original payment method.
Here we explain step by step how you can return your Concierge item:
- Open My orders.
- Click the Initiate return button.
- Request a free return label*.
- Return the item to us within 5 days. Thank you!
You are missing the Initiate return button? Then please read on here.
*only for returns within Germany