Sending multiple sale packages for the Concierge Service
You may send us multiple packages for the sale of your discarded items if necessary.
Reasons for sending multiple packages:
- Packages are sent via DHL Paket and are insured up to a merchandise value of €500. If the contents of the parcel exceed the value of the goods, it makes sense to send another sales parcel.
- The weight of the package exceeds 31.5 kg. The sales slip is only valid for this weight.
Step-by-step guide: Requesting additional shipping documents
Using shipping slips correctly is critical to ensuring a smooth concierge service experience. Never use a shipping ticket twice. Using a shipping slip twice is similar to copying a stamp - it's simply not acceptable. Therefore, use a unique shipping label for each new package.
- Go to "Sell" in your customer account and click on "My Concierge Service".
- Click on "Send another package".
- Click on "Request shipping label". If you want to download another shipping label directly, click directly on "Request another shipping label".