If we cannot accept items from your Concierge Package because they do not meet the Concierge Service criteria, we will return them to you. This will incur a shipping cost of €4.90.
So you don't have to worry about anything, this amount will simply be offset against the next proceeds. You do not need to do anything else.
Please note that rejected items will always be returned per sent Concierge package. The rejected items will be collected per package for logistical reasons and then returned in one return. So if you send us four concierge packages and there was 1 item in each package that did not meet our criteria, you will receive four returns.
More information about rejected items: