During the order process, the buyer has not only paid for the item, but also for the shipping.
You will get your money from us after the package has arrived.
In order to know that the package has arrived, you must always initiate the shipment through our shipping system. If you have ever sent your package completely independently from us, please contact us with the order number of the sale (B-...).
Why is it so important to initiate shipping via Prelved?
Shipping as large letter, maxi letter, parcel (DPD/Post AT) and shipping abroad:
For these shipping methods, we will provide you with a downloadable shipping label that the buyer has already paid for. You have to use this shipping label. If you send with your own shipping label, you will not receive a refund of the shipping costs.
Shipping as a small parcel, DHL parcel, or with your own shipping:
With these shipping methods, you pay in advance and buy a shipping label yourself. For this you have to click on Ship now and follow the further steps. After purchasing the shipping ticket, you can mark the shipment as shipped in your sales overview. This step is important so that our system recognizes that we owe you the return shipping costs that you have advanced. If you ship on your own, you will not be refunded the postage along with the proceeds of the item. Of course, we can manually issue the refund upon your notification. Please note, however, that we can only refund as much postage as the buyer paid at the time of purchase. How much the postage is depending on the shipping method, you can read here.
How you have to proceed depending on the shipping method when sending, we explain here: