The payout will be released on the 15th day after arrival at the buyer:in, unless she/he has initiated the return of your item within 72 hours.
This deadline is set because your buyer has a 14-day legal right to return the item.
You will be informed in your newsroom as soon as you can request your payout in the sales overview in My sales.
How can I check when my payout will be released?
In your sales overview you will find an overview of all open sales, payouts and invoices in My Sales.
If you click on an open sale, you will see if the item has already been successfully delivered or if the order has been cancelled. If a cancellation has taken place, your item will be listed in your closet again in a timely manner.
You will also see an upcoming release date for your payment here. Please note that the release date of your payout may differ if your buyer is located abroad, for example.
If you have any questions about a specific payout, you can contact us via the contact formula, but please be sure to include the order number (B-xxx).