Congratulations on your sale!
Through our shipping system you have the choice between different shipping methods. You always choose the shipping method for your item when posting the product and always before a sale.
Note:
Unfortunately, it is not possible to choose a different shipping method after the sale. Please make sure that you choose a shipping method that is appropriate for the weight and size of your product. If the shipping label is not enough, we have the solution for you here.
We have summarized all the information for you if you want to send your sale as a parcel, small parcel or maxi letter/ large letter. All information about "own shipping" can be found here.
Shipping as a parcel
1. Go to your sales.
2. Click the Ship Now button.
3. Choose between shipping with DPD or DHL.
3a. Shipping as DPD package: The shipping label will be provided by us and only needs to be downloaded by you. The shipping label has already been paid by the buyer.
3b. Shipping as DHL parcel: You will be forwarded to the website of DHL to buy the shipping label for the parcel. The cost of the shipping label will be refunded with your payment.
4. Our system will automatically detect that your package has arrived at the buyer's address by tracking the package.
5. Your payout will be released on the 4th day after receipt unless the buyer reports a problem.
Shipping as a small parcel
1. Go to your sales.
2. Click on the Ship Now button.
3. You will be redirected to DHL's website to purchase the shipping label for the package. The cost of the shipping label will be refunded to you with your payment.
4. After you have delivered the package to the post office, you can mark the package as "shipped" in your sales overview.
5. Your buyer confirms the receipt* of the goods after delivery of the package.
6. Your payout will be released on the 4th day after receipt, unless the buyer reports a problem.
*If the buyer fails to confirm the receipt, we will remind her after 7 days. If she does not respond, we will release the payment to you after another 3 days.
Shipping as large letter/maxi letter
1. Go to your sales.
2. Click on the button Ship Now.
3. Your shipping label will be created for you. The cost of the shipping label is paid by the buyer.
4. After you have delivered the large letter/maxi letter to the post office, you can mark it as sent in your sales overview.
5. Your buyer confirms the receipt* of the item after the delivery of the large letter/maxi letter.
6. Your payout will be released on the 4th day after receipt, unless the buyer reports a problem.
*If the buyer fails to confirm receipt, we will remind her after 7 days. If she does not respond, we will release the payment to you after another 3 days.
Do you have any further questions about our new shipping system? We have summarized the most important information for you here.