I can pay my shipping costs and shipping bill on the marketplace
If you sell items yourself on our marketplace, the buyer always pays the shipping costs. As a seller you have two options:
- Free shipping bill from Preloved: Will be made available to you for download, and the costs will be borne by the buyer (Large Letter, Maxi letter)
- Shipping fees advanced by you: You buy the shipping label yourself and the shipping fees will be refunded together with your payment (DHL Parcel, DHL Package, "Own shipping")
Important: The decision for a shipping method must be made before the sale, because later changes are not possible. The shipping costs paid by the buyer will cover the shipping service you have chosen.
Step-by-step instructions after selling on the marketplace
If you sell a self posted item, it depends on the shipping method you choose:
1. Download the shipping bill: Maxibrief, Großbrief:
- Your free shipping bill is available for download in your sales overview. Click in "My sales overview" on the details of your sale.
- Click on the button "Send now"
- Your shipping label will be created for you, you download it, stick it on your package and ship the package.
- Click on the details of your sale in "My sale overview". Click again on "ship now" and then on "mark as shipped".
- Your buyer will confirm receipt of the order after delivery. If your buyer fails to do so, we will remind her after 7 days. If she does not respond, we will automatically release the payment to you after 10 days.
- Your payment will be released after 4 days of receipt if the buyer has not reported any problem.
2 a) Advance shipping charges: DHL Päckchen, DHL Paket:
- Click on the details of your sale in "My sale overview".
- Click on the button "Ship now."
- You will be redirected to DHL's website to purchase the shipping label for the small package or parcel. The shipping address and package size are already preselected. The cost of the shipping label will be refunded to you with your payout.
- If a tracking number is available, your package will automatically be deposited as shipped and delivered. (with DHL package). If you send by parcel, you must then mark your sale as "shipped".
- Your payout will be released after 4 days of receipt, unless the buyer has reported a problem. The advanced shipping charges will be refunded to you with your payout.
2 b) Advance shipping fees: "Own shipping":
- Click on the details of your sale in "My Sale Summary".
- Click on the button "Ship now."
- You have set up your own shipping provider and shipping fees when you published your product.
- You then purchase an appropriate shipping label and advance the cost, store your shipment number (if available) under the sale details under "Ship Now" and click "Save".
- After you have submitted your sale to the post office, you can mark the order "as shipped" in your sales overview.
- Your payout will be released after 4 days of receipt, unless the buyer has reported a problem. The advanced costs for the shipping bill will be refunded with your payout.