You have a question about shipping costs? No problem, we have linked some helpful articles here:
- How much is the shipping?
- Who pays the shipping costs?
- I have sold something. Why do I have to buy the shipping label?
- How the payment and shipping system works
- What shipping options do I have as a seller?
- My item has been sold. How does shipping work as a parcel, small parcel, maxi letter or large letter?
- My item has been sold. How does shipping work if I selected "own shipping"?
You can find more information about shipping here.
That does not help you? Then click here and contact us via our contact formula ("Reason is not included"). If possible, please give us an order number (B-...) or detailed information about your sale.
On our help page you will find the chat icon in the lower right corner. You can chat live with our support team from Monday to Friday between 11 am and 5 pm. This way we can help you even faster with your problem.