We're sorry to hear that you have to or want to cancel your sale.
We have linked you to some helpful articles on this topic:
- What happens if the item is no longer available or has been sold elsewhere?
- I can't sell my sold item because it is in bad condition. What can I do?
- My buyer wants to return the item. What to do now?
- My package could not be delivered because the delivery address was wrong. What to do now?
- I have sold something. Why do I have to buy the shipping label?
That does not help you? Then contact us via our contact formula ("Reason is not included"). If possible, please give us an order number (B-...) or detailed information about your sale.
Have you already checked our Live Chat? On our help page you will find the chat icon in the lower right corner. You can chat live with our support team from Monday to Friday between 11 am and 5 pm. This way we can help you even faster with your problem.