We are sorry that your order does not meet your expectations and especially not the description. Do not worry! At Prelved you are always protected in such a case and will be supported by our team.
Here you can find help on this topic:
Complaint about my Marketplace order:
- My order arrived damaged and not as described. Can I return the item?
- Can I withdraw from the purchase, return or exchange the item?
- How to return a marketplace item?
Complaint about my Concierge order:
- Can I withdraw from the purchase, return or exchange the item?
- I don't like my purchased item or it doesn't fit. What is the procedure for returning a Concierge item?
- I can't find the Return button. What is the reason?
That does not help you?
Then please contact us via our contact formula. The fastest way for us to help you is to give us the order number or the exact product description of your request.