Please contact us if there are any problems with the payment, a payment already made or a credit note.
HERE you can find the contact form.
To help you as soon as possible, we need the following information:
Problems with the payment of an order:
Please tell us the following:
- When did you try to pay for the order?
- Which payment method did you use?
- At what point in the payment process did the problem occur?
- Did an error message appear and if so, what was it?
In addition, the following information is helpful for us:
- Did you try to order via the app or the website?
- Which app version (Android/iOS) are you using?
- Which browser (e.g. Chrome, Firefox, Internet Explorer ...) did you use?
Problems with a payment already made:
Please let us know the following:
- Your username
- If known, the order number (B-...)
- If known, the payment reference
- Date/time of the transaction
Problems with a credit note:
Please let us know the following:
- Your username
- The order number (B-...)
We will check your request as soon as possible and get back to you.