How can I contact the Prelved support?

You have a problem or a question and could not find the right answer in the FAQ? Then our Prelved support will help you!

You can contact us via our contact formula or via our live chat in the help area.

Due to the current situation, we are unfortunately unable to offer telephone support at the moment. However, you are welcome to ask us for a callback via contact form or live chat, so that we can call you back as soon as possible.

You haven't received an answer to your request yet? 

Please note that we always try to respond to your request and solve your problem as soon as possible. On weekdays, we usually need 1-3 days to respond to your message. If you contact us on weekends, it may take a little longer. For real-time help, you can use our live chat feature mentioned above, as our support can respond and help you within minutes.

Please do not send us several single messages, no matter how urgent your request is! Multiple requests slow down the processing time and may lead to misunderstandings or mistakes in the processing.

You received an incorrect or automated response to your message? 

We are very sorry. Every week, thousands of world changers like you send concerns and questions to Prelved. To answer these questions as quickly as possible and provide the best possible customer support, we use automated messages for frequently asked questions.

If the content of the automated message does not or only partially answer your question, please reply again directly to this automated mail. A "No" or "This does not help me" is enough. Your feedback will then be forwarded to our team and answered personally by our support.