On our platform there are two different item categories, which include different return conditions and shipping methods. As a buyer, you will see a mixture of both categories and can always see which category it is by looking at the product photo.
- Marketplace items
- Concierge Service items (see FAQ article "What is the Concierge Service?").
1) Marketplace items
These articles are published by private sellers on our platform. Every article that does not say "Concierge" on the product photo is a marketplace article. This means that the seller is responsible for the product details and the shipping of the order. Only buyer from Germany or Austria can buy them.
- Marketplace items are described and photographed by private sellers.
- Marketplace items are shipped by sellers themselves
- The delivery time for marketplace sellers is between 2 and 7 working days with Maxibrief, Großbrief, DHL Päckchen or DHL Paket.
- The shipping method is determined by the seller
- Marketplace items can only be returned within 72 h after receipt by the buyer. The reason for a return can only be a deviating product description or a defect.