There are two different article categories on our platform.
Marketplace articles
These articles are published by private sellers on our platform. Every article that does not have a quality seal is a marketplace article. This means that the seller has created the product photos and description and is also responsible for the shipping of this item. For buyers, nothing changes in the ordering process. You simply put your item in the shopping bag and our safe payment system saves your payment until you hold the item in your hands. Then we release the payment to the seller.
Concierge items
Concierge items are always described, photographed and also shipped directly by our Prelved team. You can recognize these items by the quality seal/label and the professional photos. These products have been checked for authenticity and quality by our professional team. For Concierge items you also have the option of a free return within Germany.
