Congratulations on your sale!
By clicking on the payout button you can start your payout yourself.
Here's how it works: Your money will be paid out when the parcel has arrived at your buyer AND she has not reported a problem within 3 days. From the 4th day you can pay out the money.
In My Sales you can see when the payment will be released. By clicking on the Pay button you request the payout after release. The commission is already deducted. It usually takes 2-4 business days until the money is deposited in your bank account.
Your payout is still blocked, but the problem is already solved? Then please contact us, so that we can release the payout.
You can reach our support team:
- Via our contact formula
- Via our live chatin the help area (Mon - Fri 11 am - 5 pm)
Do you sell via concierge service? You can find all information about the payout here.