Instructions on how to solve password and login difficulties.
If you are unable to log in using the requested or newly generated password, there may be several possible reasons. Please review the points below carefully:
1. Multiple Password Requests
If you have requested a new password more than once, please note that only the most recently issued password is valid.
Each new password request automatically invalidates any previously sent passwords. Therefore, make sure you are using only the password from the latest email you received from us.
2. Incorrect Username or Email Address
Please double-check that you have entered your username or email address correctly when attempting to log in.
Pay special attention to:
Typographical errors
Uppercase and lowercase letters (if applicable)
Extra spaces before or after your entry
Similar-looking characters (for example, “O” and “0” or “l” and “I”)
Even a small mistake can prevent a successful login.
3. Copy and Paste Errors
If you copied and pasted the password from the email, it is possible that an extra space or hidden character was accidentally included.
To avoid this issue, we recommend typing the password manually instead of copying and pasting it.