Basics
You want to be part of our community and contribute to a more sustainable world? Welcome to Prelved! We have collected the basics about selling and buying on our platform, so that you can start easily on our platform. Here you will find an overview of the most frequently asked questions and answers.
FIRST STEPS
- How to sell?
- What is Prelved?
- Where can I find... (website)
- How can I enter or change my shipping address?
- Where can I find my Prelved profile?
- How can I edit my profile?
YOUR USER PROFILE
- How can I change my profile picture?
- How can I contact a buyer, seller or other users in general?
- How can I see who is interested in my articles?
- What happens if I reduce an item that others have liked?
- Accept and reject price offers
- How can I report a product?
SAFETY
- My order arrived damaged and not as described. Can I return the item?
- My package was lost in transit. What to do now?
- What can I do if the seller does not send the order?
- Are faked products allowed to be sold at Prelved?
- I can't sell my sold item because it is in bad condition. What can I do?
- My returned item has not been refunded yet. How do I get help?
REGISTRATION & LOGIN
- I have forgotten my password. What can I do?
- Why can't I log in and request a new password?
- How do I register?
- How can I register if I do not receive the confirmation link by email?
- I need help with the registration or login process
- How can I change my username?