As soon as you have created a user profile, you can download a pre-paid shipping label free of charge. You pack your discarded clothes in the parcel and take it to DHL. As soon as your parcel reaches our warehouse, you will receive an e-mail and we will inform you as soon as your items have been checked and are ready for sale.
The sales service is your hassle-free solution for selling used clothing and accessories. All you need to do is send us your items, and we'll handle everything else. From professionally presenting your items to marketing, shipping, and managing returns, we take care of the entire sales process for you!
Step-by-Step Guide for the sales service:
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- Create a customer account and download a prepaid DHL shipping label.
- Pack your sorted clothing into a box: You pack a box and send it to the logistics center. The maximum dimensions for a box are 60 cm x 40 cm x 40 cm, and it must weigh no more than 30 kg. You can use our free shipping label for this. Please make sure that there are min. 10 items in the package and max. 50 items in the package. If you have more items than 50, please use another package.
- Your items will be checked and listed by the sales service experts.
- Sale and shipping of your items: You will be notified by email once a sale is completed.
- Receive the sale proceeds minus the commission: After a successful sale, a 30% commission will be deducted from the sale price if it exceeds €50. If the sale price is below €50, a 40% commission applies, with a minimum fee of €13.90. The €13.90 is the minimum commission. You can request the payout in your user profile under "My Sales Overview."