Processing time for the return of an order
- Once we receive your Concierge Service return, we need up to 7 business days to review and cancel your order. If you have returned a Marketplace order, we will need confirmation from your vendor that they have received the order back. We will inform you about the cancellation by e-mail
- The refund time from cancellation depends on your payment method. In case of PayPal payment method the refund usually takes 24 hours, in case of Sofortüberweisung the refund can take up to 4 business days.
Delay in refund
You can't track the refund amount or you received the cancellation information days ago but haven't received a refund yet? Then contact our customer service via the contact form so that we can check your refund.