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Shopping on Preloved

Sustainable shopping without a guilty conscience? You've come to the right place. Here you can find all information about our safe payment system, delivery times and return conditions.

YOUR ORDERS

  • When will I receive my order?
  • Which shipping service provider will be used to ship my order?
  • Where can I find the current status of my order?
  • I have ordered something - What happens now?
  • My concierge order was sent but not delivered. What happens now?
  • How can I rate a seller after the purchase?
See all 13 articles

SHOPPING ON PRELOVED

  • How can I use the filter option when shopping?
  • How do I find a specific brand?
  • How does the safe shipping system work for buyers in the marketplace?
  • How do I get in touch with the seller of an interesting item?
  • How can I buy something at Mädchenflohmarkt?
  • How can I add an item to the wishlist?
See all 11 articles

SHOPPINGBAG & PAYMENT

  • How do I remove an item from the shopping bag?
  • How much is the shipping?
  • What payment methods are available?
  • How can I use a voucher?
  • We agreed on a new price. What do I have to do?
  • My item was grabbed away after personal reduction. Is there anything else I can do?
See all 8 articles
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