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Shopping on Preloved

Sustainable shopping without a guilty conscience? You've come to the right place. Here you can find all information about our safe payment system, delivery times and return conditions.

YOUR ORDERS

  • When will I receive my order?
  • Which shipping service provider will be used to ship my order?
  • What happens if my order cannot be delivered?
  • How can I rate an order?
  • How do I enter the address of my Packstation or post office correctly?
  • Why am I charged shipping costs multiple times in one order?

SHOPPINGBAG & PAYMENT

  • How to pay my order by PayPal?
  • How to pay my order by Klarna?
  • How can I pay for my order by credit card?
  • How do I remove an item from the shopping bag?
  • How much is the shipping?
  • How can I use a voucher?
See all 10 articles

RETURN & REFUND

  • How do I return my order?
  • I can't find the return button. What is the reason?
  • I did not use the return label. Is that a problem?
  • When will my order return be processed and refunded?

SHOPPING ON PRELOVED

  • How can I use the filter option when shopping?
  • How do I find a specific brand?
  • How can I buy something at Preloved?
  • How can I add an item to the wishlist?
  • I do not live in Germany. Can I also order from abroad?
  • Can I also do local shopping at Preloved?
  • AGB
  • Datenschutz
  • Kontakt
  • Impressum
  • Presse
  • Unsere Gebühren
  • Karriere
  • Erhalte Shoppingbudget
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