You can reclaim items that have not yet been sold at any time. If items sent in do not sell after a certain period of time (approx. 12 months, often later if we continue to assume good sales opportunities), we may contact you. We will then ask you whether you would like to have the unsold items returned or whether you would like to recycle them. Early return of unsold items is possible at any time on request via the contact form.
Step-by-Step Guide for early Return of Unsold Items:
- Make a Request: Use our contact form to request the return of your unsold items. Be sure to include your username and the product titles of the items you want returned. Also, check your shipping address in your account under "My Account," as this will be used for the return.
- Pay Return Fees: You will receive a confirmation email once the items are deactivated. Please note that returning items incurs a fee. You can pay the shipping costs through a link in the confirmation email.
- Track Your Return Package: You will receive a shipping confirmation from DHL once your return package has been sent. Please be aware that this may take some time due to logistical reasons.