If you want to return an order that was sold directly by Mädchenflohmarkt, but there are problems, check the following points:
Order directly from Mädchenflohmarkt:
- Have the items you want to return really been sent directly from Mädchenflohmarkt? Check this in your order overview. The direct “Initiate return” function is only available for items that were sold directly by Mädchenflohmarkt.
- Receipt of the confirmation: Check in your order overview whether your order has the status “Product received”. If not, click on “Product received”. Only then is it possible to initiate a return.
Right of return: Check whether you are still within the 30-day right of return. You can only initiate a return within this period. Delivery address in Germany or Austria: Check your delivery address. Free returns are only possible within Germany or Austria. For returns from abroad, we can only cover the shipping costs if the item demonstrably does not correspond to the product description. In this case, please report the return request via the “Report problem” function under My orders.
If you wish to return your goods from abroad, you must cover the shipping costs yourself.
Please send your package to the following address and make a note of the tracking number:Mädchenflohmarkt sp. z o.o.
ul. Logistyczna 9
26-060 Chęciny
Poland
Order from retailer (Stuffle, buddyandselly):
- Stuffle: In the package, you will find a flyer on which you can conveniently scan the QR code with your cell phone and download a free return label or DHL QR code. Alternatively, you can use the “Contact seller” function directly under “My orders.” If you write to the seller here to say that you would like to return the item, you will receive a link to the returns portal directly. Your right of return is 30 days.
- Buddyandselly: You can find your return label for direct download under “My Orders.” In the app: Simply click on the three dots to the right of the seller's name. Here, too, you have a 30-day right of return.