If you were informed by e-mail about a successfully completed sale and there was no return from the buyer, you can request your proceeds. The period when your payout is available for request depends on whether you sold through our concierge service (29 days after receiving the goods) or through our marketplace (4 days after receiving the goods) itself.
- Visit the "My sales summary" view in your user profile.
- If a payout is ready, you will see the "Payout" button. Click the button.
- Follow the instructions to request your payout. You must already have a correct bank account in your personal data.
- Once you have requested the payout, it will take a few business days (2-7 business days) for your proceeds to be credited to your bank account.
- You can see the status of your payout under "Your sales overview" and "Past payouts". Here you can view all settlements and see if the status is "requested" or already "paid".