Order Return Process
For orders shipped directly by Mädchenflohmarkt, we offer an easy return process within 30 days for unworn items. Here, we’ll guide you step-by-step through the return process to make returning your items as simple as possible. Free returns are only available within Germany.
Step 1: Pack your items and start the return process
- Start by packing your unworn items securely for shipping. It is important that they are returned in the same condition in which they were received.
- Log in to your user profile and navigate to "My Orders". Here you can initiate a return for the items in question up to 30 days after receipt.
- Scroll to the order you wish to return and click "Initiate Return" at the bottom of the order.
Select the reason for return and confirm your return. After confirmation, you will be provided with a free return label (DHL package). - Print out the label and attach it to your return package so that it is clearly visible.
Step 2: Send the return
- You can now drop off your package at any DHL parcel store or packing station. It is recommended to send the package as soon as possible, ideally within a few working days.
- Please keep the return receipt in a safe place. This is your proof that the items have been shipped.
Step 3: Get refund
- Once we receive the package of your order return, the quality control and refund process begins.
- We strive to process returns expeditiously, but it may take up to 7 business days for the refund to be processed and credited. You will be notified of the cancellation of your order via email.