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  1. Prelved
  2. Basics
  3. SAFETY

SAFETY

  • My order arrived damaged and not as described. Can I return the item?
  • My package was lost in transit. What to do now?
  • What can I do if the seller does not send the order?
  • Are faked products allowed to be sold at Prelved?
  • I can't sell my sold item because it is in bad condition. What can I do?
  • My returned item has not been refunded yet. How do I get help?
  • I feel I am being harassed. How do I report a message or a user?
  • My item does not match the product description
  • How can I contact the Prelved support?
  • Can I use photos that are not my own?
  • How do I report unwanted messages or spam in Messenger?
  • What happens if the item is no longer available or has been sold elsewhere?
  • How can I protect myself from fraud?
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