YOUR ORDERS
- How to return a marketplace item?
- My concierge order was sent but not delivered. What happens now?
- I can't find the Return button. What is the reason?
- Can I also pick up my order from the seller?
- When will I receive my order?
- Can I withdraw from the purchase, return or exchange the item?
- I have picked up my purchased item in person. Is there anything else I need to do?
- I did not use the return label. Is that a problem?
- I need help with the topic "Shipment tracking"
- How do I enter the address of my Packstation or post office correctly?
- My order has been cancelled. When will I get my money refunded?
- I have ordered something - What happens now?
- I don't like my purchased item or it doesn't fit. What is the procedure for returning a Concierge item?
- I have received my parcel. How do I set the status to "item received"?
- Do I have to pay shipping costs to the same seller more than once?
- Where can I find the current status of my order?
- How can I rate a seller after the purchase?