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  1. Prelved
  2. Shopping on Preloved
  3. YOUR ORDERS

YOUR ORDERS

  • When will I receive my order?
  • Which shipping service provider will be used to ship my order?
  • Where can I find the current status of my order?
  • I have ordered something - What happens now?
  • My concierge order was sent but not delivered. What happens now?
  • How can I rate a seller after the purchase?
  • Can I also pick up my order from the seller?
  • I have picked up my purchased item in person. Is there anything else I need to do?
  • I need help with the topic "Shipment tracking"
  • How do I enter the address of my Packstation or post office correctly?
  • My order has been cancelled. When will I get my money refunded?
  • I have received my parcel. How do I set the status to "item received"?
  • Do I have to pay shipping costs to the same seller more than once?
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